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LeGACY
Fractional COO Services for Founder-Led, Family-Owned Companies
You’ve built something substantial.
Now your business needs to operate at a more mature level than the one it was built on.
Terzakis & Associates partners with founders of family-owned companies as embedded Fractional COOs, turning founder-reliant operations into clear, scalable command.
Our work is deeply operational, hands-on, and time-bound.
We typically engage for 12–24 months, build the foundation and framework your growth requires, and help you hire the permanent C-suite operator who will carry it forward.
The Legacy Program
The Legacy Program is our primary offering for founders and visionaries who are the operational bottleneck in an otherwise successful, growing business.
- We work inside your company to:
Remove you from day-to-day operations as the default decision-maker. - Clarify ownership: who is responsible for what, and who makes which decisions.
- Build the systems, cadence, and accountability that allow the business to grow without everything rolling back up to you.
- Develop leadership depth so the company isn’t dependent on any one single person.
You remain the visionary — focused on big relationships, key strategies, and growth — while we focus on the practical, logistical aspects of how your business runs.
Who We Serve
The Legacy Program is designed specifically for:
- Founder-led, family-owned businesses.
- Typically $20M+ in annual recurring revenue.
- 15+ employees and a real team in place.
- A proven offer with consistent demand.
Working with us is the right fit if your growth has increased complexity more than clarity, you are still too involved in day-to-day operations, and the business would struggle to handle a 2x–10x increase in volume without breaking.
We are not a fit for early-stage, pre-revenue, or primarily coaching-oriented needs.
How We Work
We are not advisors on the sidelines.
We operate as your embedded second-in-command for a defined period, focused on building the structure your next decade of growth needs.
Our work typically includes:
- Defining roles, decision rights, and reporting lines so decisions move without stalling or bouncing back to you.
- Installing operating systems (meetings, scorecards, priorities) that create stability and predictability.
- Leading and holding your team accountable for outcomes, not just activity.
- Removing outdated processes and layers that slow the business down.
- Preparing the organization (people, systems, and structure) for the permanent COO or similar leader who will step in after our engagement.
Engagements begin with a deep, in-person, multi-day immersion with you, the founder/visionary, to understand how your business currently operates and to architect a grounded plan for where you want it to go next.
what impressed me most about working with susan is her keen insight & ability to speak truth
of Local Net Results
and founder of Driven Inc.
Two Ways to Engage
Both options are structured as bespoke, high-touch consulting—not coaching—and are customized around your business, your team, and your growth objectives.
Hours depend on project timing and phase.
Legacy: Done For You
For founders who want an embedded operator directly running key aspects of operations.
- Fractional COO presence inside the business.
- Approximately 30 hours per month.
- We own implementation of operational structure, accountability, and key initiatives alongside you and your leadership team.
- Best suited when you need us to function as your acting COO for a defined period.
Legacy: Done With You
For founders preparing to hire and grow their own internal second-in-command.
- Fractional COO partnering with you and your emerging leaders.
- Approximately 15 hours per month.
- We co-design and implement the framework while supporting recruitment, selection, onboarding, and development of your future internal COO / operations leader.
- Best suited when the goal is to build and install your own long-term chief operating officer.
Investment in either option is structured as a monthly retainer with a minimum six-month commitment. Most clients work with us for 12–24 months as we build, stabilize, and transition.
We will finalize the specific investment and scope after our initial immersion and alignment on goals.
What You Can Expect
By the time our work together is complete, you can expect:
- A business that no longer depends on you to keep the wheels on.
- Clear ownership and accountability across your leadership team.
- Systems and rhythms that support sustainable, scalable growth.
- A stronger bench of leaders prepared to carry the company into its next chapter.
- A permanent C-suite operator hired and ready to run what we’ve built together.
We turn founders of respected family-owned businesses into impactful legends by ensuring the company they’ve built can grow, endure, and thrive—without requiring them to be everywhere at once.
Ready to explore whether Legacy is the right fit for your business?
Every business is unique, which is why we won’t give you some one-size-fits-all template to follow. At Terzakis & Associates, we collaborate with you to find the specific solutions you’re looking for in your business, and we’re committed to supporting you over the long haul.
Ready to start a conversation to bring you the success you’re looking for?
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